Burger King: I have gone thru the drive through twice and ha...

A Burger King customer review by GetHuman user ~DJ from November 27th, 2017

Background on ~DJ's case

GetHuman: ~DJ - can you tell our other Burger King customers when your case took place?
~DJ: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Burger King, and if so, how?
~DJ: I used the 866-394-2493 number I found for on the GetHuman Burger King customer phone number page I was on: Burger King Customer Service Phone Number
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~DJ a list of common Burger King problems)
~DJ: "Make a reservation" was why I was trying to call.

~DJ's review of Burger King customer service

GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DJ: I have gone thru the drive through twice and have had the wrong order both times. The first time I ordered a Original Chicken Sandwich combo and added cheese. I got the order and there no cheese. The second time I ordered the same thing and got a whopper instead of the chicken sandwich. I also ordered onion rings and received fries. They did not give me a receipt to prove my order was Totally Wrong
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~DJ: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DJ: I'd give them a two out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~DJ: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
~DJ: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DJ taken from his Burger King customer service problem that occurred on November 17th, 2017.

Burger King

1.35 of 5 stars | 112 reviews

~DJ's Burger King Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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