Busey Bank: Got mortgage from them, then lost jobs a year l...
A Busey Bank customer review by GetHuman user ~bballcoach2 from November 19th, 2017
Background on ~bballcoach2's case
GetHuman: ~bballcoach2 - can you tell our other Busey Bank customers when your case took place?
~bballcoach2: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Busey Bank, and if so, how?
GetHuman: And which of these common Busey Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~bballcoach2 a list of common Busey Bank problems)
~bballcoach2: "Complaint" was why I was trying to call.
~bballcoach2's review of Busey Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Busey Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bballcoach2: Got mortgage from them, then lost jobs a year later. Asked to miss just one payment and they were unwilling to work with us. In fact, they started to charge us more.
GetHuman: Let's quantify your experience contacting Busey Bank. On a scale of 1 to 5, how easy is it go get help on a Busey Bank problem?
~bballcoach2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bballcoach2: I'd give them a one out of five on communication.
GetHuman: And what about Busey Bank's ability to quickly and effectively address your problem?
~bballcoach2: For that I would say four out of five.
GetHuman: And finally- any advice for other Busey Bank customers?
~bballcoach2: Call them early in the day or late. Don't forget any personal or account information you might need for Busey Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bballcoach2 taken from his Busey Bank customer service problem that occurred on November 14th, 2017.
Busey Bank
1.00 of 5 stars | 1 reviews
~bballcoach2's Busey Bank Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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