Buy.APC.com: Opening menu was limited to "Smart UPS" series...
A Buy.APC.com customer review by GetHuman user GetHuman-132801 from November 23rd, 2017
Background on GetHuman-132801's case
GetHuman: GetHuman-132801 - can you tell our other Buy.APC.com customers when your case took place?
GetHuman-132801: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Buy.APC.com, and if so, how?
GetHuman: And which of these common Buy.APC.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-132801 a list of common Buy.APC.com problems)
GetHuman-132801: "Returns" was why I was trying to call.
GetHuman-132801's review of Buy.APC.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Buy.APC.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-132801: Opening menu was limited to "Smart UPS" series, and if this is not your product, trying pressing * key, which led me to a tech support customer service representative who completed my transaction with no problems.
GetHuman: Let's quantify your experience contacting Buy.APC.com. On a scale of 1 to 5, how easy is it go get help on a Buy.APC.com problem?
GetHuman-132801: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-132801: I'd give them a four out of five on communication.
GetHuman: And what about Buy.APC.com's ability to quickly and effectively address your problem?
GetHuman-132801: For that I would say three out of five.
GetHuman: And finally- any advice for other Buy.APC.com customers?
GetHuman-132801: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Buy.APC.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-132801 taken from his Buy.APC.com customer service problem that occurred on November 17th, 2017.
Buy.APC.com
5.00 of 5 stars | 3 reviews
GetHuman-132801's Buy.APC.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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