BuzzFeed: I am highly disappointed. I ask for a confirmat...
A BuzzFeed customer review by GetHuman user ~geminirising from November 28th, 2017
Background on ~geminirising's case
GetHuman: ~geminirising - can you tell our other BuzzFeed customers when your case took place?
~geminirising: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to BuzzFeed, and if so, how?
GetHuman: And which of these common BuzzFeed customer issues best describes the reason you wanted to talk to them?
(Shows ~geminirising a list of common BuzzFeed problems)
~geminirising: "Change plan" was why I was trying to contact.
~geminirising's review of BuzzFeed customer service
GetHuman: So how would you sum up your experience for GetHuman's BuzzFeed customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~geminirising: I am highly disappointed. I ask for a confirmation number upon opening my account and I never receive it. Also, you won't answer my questions. Your website is disappointing
GetHuman: Let's quantify your experience contacting BuzzFeed. On a scale of 1 to 5, how easy is it go get help on a BuzzFeed problem?
~geminirising: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~geminirising: I'd give them a one out of five on communication.
GetHuman: And what about BuzzFeed's ability to quickly and effectively address your problem?
~geminirising: For that I would say four out of five.
GetHuman: And finally- any advice for other BuzzFeed customers?
~geminirising: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BuzzFeed to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~geminirising taken from his BuzzFeed customer service problem that occurred on November 26th, 2017.
BuzzFeed
1.00 of 5 stars | 6 reviews
~geminirising's BuzzFeed Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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