CIGNA: Using ** at each prompt was so much better than...
A CIGNA customer review by GetHuman user GetHuman-245127 from October 30th, 2017
Background on GetHuman-245127's case
GetHuman: GetHuman-245127 - can you tell our other CIGNA customers when your case took place?
GetHuman-245127: Yeah. It was morning, on October 26th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245127 a list of common CIGNA problems)
GetHuman-245127: "Update account information" was why I was trying to call.
GetHuman-245127's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245127: Using ** at each prompt was so much better than trying to navigate their system. After being on hold for over an hour, I hung up, tried this and reached a person who answered my question in about * minutes.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
GetHuman-245127: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245127: I'd give them a four out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
GetHuman-245127: For that I would say five out of five.
GetHuman: And finally- any advice for other CIGNA customers?
GetHuman-245127: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245127 taken from his CIGNA customer service problem that occurred on October 26th, 2017.