CNN: Complain about programming

A CNN customer review by GetHuman user GetHuman-mysharon from December 1st, 2017

Background on GetHuman-mysharon's case

GetHuman: GetHuman-mysharon - can you tell our other CNN customers when your case took place?
GetHuman-mysharon: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to CNN, and if so, how?
GetHuman-mysharon: I used a help page I found on the GetHuman CNN customer service contact info page: Contact CNN Customer Service
GetHuman: And which of these common CNN customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mysharon a list of common CNN problems)
GetHuman-mysharon: "None of those really matches why I wanted to contact CNN that day." was why I was trying to contact.

GetHuman-mysharon's review of CNN customer service

GetHuman: So how would you sum up your experience for GetHuman's CNN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mysharon: Complain about programming
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-mysharon: Trump speaking live Brook Baldwin keeps interrupting
GetHuman: Let's quantify your experience contacting CNN. On a scale of 1 to 5, how easy is it go get help on a CNN problem?
GetHuman-mysharon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mysharon: I'd give them a one out of five on communication.
GetHuman: And what about CNN's ability to quickly and effectively address your problem?
GetHuman-mysharon: For that I would say one out of five.
GetHuman: And finally- any advice for other CNN customers?
GetHuman-mysharon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CNN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mysharon taken from his CNN customer service problem that occurred on November 23rd, 2017.


-1.00 of 5 stars | 87 reviews

GetHuman-mysharon's CNN Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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