Cabela's: first rep was working on the problem in a coupl...
A Cabela's customer review by GetHuman user ~toothpickgrin from November 14th, 2017
Background on ~toothpickgrin's case
GetHuman: ~toothpickgrin - can you tell our other Cabela's customers when your case took place?
~toothpickgrin: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Cabela's, and if so, how?
GetHuman: And which of these common Cabela's customer issues best describes the reason you wanted to talk to them?
(Shows ~toothpickgrin a list of common Cabela's problems)
~toothpickgrin: "Track order" was why I was trying to call.
~toothpickgrin's review of Cabela's customer service
GetHuman: So how would you sum up your experience for GetHuman's Cabela's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toothpickgrin: first rep was working on the problem in a couple of minutes. when she couldn't help she transferred me to someone who could. Total wait time from dial up to second person was * minutes.
GetHuman: Let's quantify your experience contacting Cabela's. On a scale of 1 to 5, how easy is it go get help on a Cabela's problem?
~toothpickgrin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toothpickgrin: I'd give them a five out of five on communication.
GetHuman: And what about Cabela's's ability to quickly and effectively address your problem?
~toothpickgrin: For that I would say five out of five.
GetHuman: And finally- any advice for other Cabela's customers?
~toothpickgrin: Call them early in the day or late. Don't forget any personal or account information you might need for Cabela's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toothpickgrin taken from his Cabela's customer service problem that occurred on November 8th, 2017.