California Casualty: I've been on hold over an hour trying to get a...
A California Casualty customer review by GetHuman user ~mburg from November 22nd, 2017
Background on ~mburg's case
GetHuman: ~mburg - can you tell our other California Casualty customers when your case took place?
~mburg: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to California Casualty, and if so, how?
GetHuman: And which of these common California Casualty customer issues best describes the reason you wanted to talk to them?
(Shows ~mburg a list of common California Casualty problems)
~mburg: "Get insurance" was why I was trying to call.
~mburg's review of California Casualty customer service
GetHuman: So how would you sum up your experience for GetHuman's California Casualty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mburg: I've been on hold over an hour trying to get a tow and have been hung up on twice. I want a supervisor, if you have any, to call me immediately at *** ***-****. I'm ready to fu---- cancel you!!!
GetHuman: Let's quantify your experience contacting California Casualty. On a scale of 1 to 5, how easy is it go get help on a California Casualty problem?
~mburg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mburg: I'd give them a four out of five on communication.
GetHuman: And what about California Casualty's ability to quickly and effectively address your problem?
~mburg: For that I would say three out of five.
GetHuman: And finally- any advice for other California Casualty customers?
~mburg: Call them early in the day or late. Don't forget any personal or account information you might need for California Casualty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mburg taken from his California Casualty customer service problem that occurred on November 15th, 2017.
California Casualty
5.00 of 5 stars | 11 reviews
~mburg's California Casualty Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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