California Employment Development Department (EDD): After trying the friggin' useless *** number se...

A California Employment Development Department (EDD) customer review by GetHuman user ~someeguy from November 24th, 2017

Background on ~someeguy's case

GetHuman: ~someeguy - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~someeguy: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
~someeguy: I used the 800-300-5616 number I found for on the GetHuman California Employment Development Department (EDD) customer phone number page I was on: California Employment Development Department (EDD) Customer Service Phone Number
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~someeguy a list of common California Employment Development Department (EDD) problems)
~someeguy: "New Card" was why I was trying to call.

~someeguy's review of California Employment Development Department (EDD) customer service

GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~someeguy: After trying the friggin' useless *** number several times a day for over a week, calling this number to hear a person's voice was pretty much the best thing ever. I called just after *AM and got an answer immediately. I believe this is the San Diego office? Like others, I was transferred twice. Have your SSN ready. The first transfer was pretty rude, but the second one was very nice, understood the difficulties of getting to speak to a person, and answered all my questions very well. Please be extra nice to these people...this line is a precious resource!
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~someeguy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~someeguy: I'd give them a three out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~someeguy: For that I would say two out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~someeguy: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~someeguy taken from his California Employment Development Department (EDD) customer service problem that occurred on November 15th, 2017.

California Employment Development Department (EDD)

3.68 of 5 stars | 244 reviews

~someeguy's California Employment Development Department (EDD) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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