California Employment Development Department (EDD): Agent **:*Hello.*Vincent:*hello*Vincent:*I was...
A California Employment Development Department (EDD) customer review by GetHuman user ~vrev35 from November 18th, 2017
Background on ~vrev35's case
GetHuman: ~vrev35 - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~vrev35: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~vrev35 a list of common California Employment Development Department (EDD) problems)
~vrev35: "New Card" was why I was trying to call.
~vrev35's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vrev35: Agent **:*Hello.*Vincent:*hello*Vincent:*I was approved for the CTB program*Vincent:*and my weekly payment did not come through*Agent **:*waht is CTB.*Agent **:*what.*Vincent:*California training benefits, this is for unemployment training.*Vincent:*I'm sorry, I thought maybe you could help me with my unemployment payment that I did not receive this week. Can you help me*Agent **:*You would need to call *.***.***.****.*Vincent:*I understand, but no one ever answers the phone. I've been calling for two days. Please advise.*Vincent:*two days.... please advise*Agent **:*We are not the EDD so you will have to call that number.*Vincent:*Okay then, what department are you with?*Vincent: Hello*Vincent: Hello
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~vrev35: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vrev35: I'd give them a five out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~vrev35: For that I would say four out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~vrev35: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vrev35 taken from his California Employment Development Department (EDD) customer service problem that occurred on November 11th, 2017.