California Employment Development Department (EDD): Called to find out why I'm not receiving money...
A California Employment Development Department (EDD) customer review by GetHuman user ~danielle from November 18th, 2017
Background on ~danielle's case
GetHuman: ~danielle - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~danielle: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~danielle a list of common California Employment Development Department (EDD) problems)
~danielle: "File a claim" was why I was trying to call.
~danielle's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~danielle: Called to find out why I'm not receiving money after sending back two of the mail back forms. Called Via cell phone waited about ** minutes an Asian lady answered asked for my social then put me back on hold after listening to the terrible hold music for another * minutes she came back on and asked for my social again i said "i just gave you it" then she laughed and put me on hold. Then i grabbed the house phone and called again she answered on the first ring and asked for my social yet again after that she put me on hold for what has been ** minutes. Ive had to hang up and call back * times she said she was to busy and placed me back on hold. After asking for her name she hung up on me. I'm beyond pissed!**I don't understand why the government has employed a worker who cant do her job and who can barely speak English. This lady did not help me at all and wasted a full hour of my day.
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~danielle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~danielle: I'd give them a five out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~danielle: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~danielle: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~danielle taken from his California Employment Development Department (EDD) customer service problem that occurred on November 16th, 2017.