California Employment Development Department (EDD): The person that answered did not know what I wa...
A California Employment Development Department (EDD) customer review by GetHuman user ~Pinella from November 22nd, 2017
Background on ~Pinella's case
GetHuman: ~Pinella - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~Pinella: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~Pinella a list of common California Employment Development Department (EDD) problems)
~Pinella: "Speak to an agent" was why I was trying to call.
~Pinella's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pinella: The person that answered did not know what I was talking about and said he does not deal with claims. Said this was not the department we needed to speak to. This * obviously does not take you to anyone in order to clear up any claims issues....
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~Pinella: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pinella: I'd give them a five out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~Pinella: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~Pinella: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pinella taken from his California Employment Development Department (EDD) customer service problem that occurred on November 15th, 2017.