California Employment Development Department (EDD): Waited through a minute of ringing. A woman ans...
A California Employment Development Department (EDD) customer review by GetHuman user ~RingRing from November 13th, 2017
Background on ~RingRing's case
GetHuman: ~RingRing - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~RingRing: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~RingRing a list of common California Employment Development Department (EDD) problems)
~RingRing: "Eligibility question" was why I was trying to call.
~RingRing's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RingRing: Waited through a minute of ringing. A woman answered asking if my concern was for an existing claim. While she was not able to help me out with specific issues regarding my case, she was able to calm my nerves with some general information I had been seeking (not found in the EDD automated phone service).
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~RingRing: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RingRing: I'd give them a two out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~RingRing: For that I would say three out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~RingRing: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RingRing taken from his California Employment Development Department (EDD) customer service problem that occurred on November 7th, 2017.