California Franchise Tax Board: After ** minutes, the agent transferred me to t...
A California Franchise Tax Board customer review by GetHuman user GetHuman-163858 from November 24th, 2017
Background on GetHuman-163858's case
GetHuman: GetHuman-163858 - can you tell our other California Franchise Tax Board customers when your case took place?
GetHuman-163858: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to California Franchise Tax Board, and if so, how?
GetHuman: And which of these common California Franchise Tax Board customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-163858 a list of common California Franchise Tax Board problems)
GetHuman-163858: "Request a Form/Filing" was why I was trying to call.
GetHuman-163858's review of California Franchise Tax Board customer service
GetHuman: So how would you sum up your experience for GetHuman's California Franchise Tax Board customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-163858: After ** minutes, the agent transferred me to the same number I had been transferred to by a previous agent. That was supposed to be a "live" person line, but was just another AUTOMATED line, with * choices, NONE of which applied to my problem! I kept trying to tell her I had already tried that number, but she insisted on transferring me, anyway! Now, I'm listening to recorded music, after a strange voice spoke lines in an unrecognizeable language (and I speak Spanish, French, some German and VietNamese, and studied Latin, so, that's saying something!), nearly ** minutes ago.
GetHuman: Let's quantify your experience contacting California Franchise Tax Board. On a scale of 1 to 5, how easy is it go get help on a California Franchise Tax Board problem?
GetHuman-163858: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-163858: I'd give them a one out of five on communication.
GetHuman: And what about California Franchise Tax Board's ability to quickly and effectively address your problem?
GetHuman-163858: For that I would say four out of five.
GetHuman: And finally- any advice for other California Franchise Tax Board customers?
GetHuman-163858: Call them early in the day or late. Don't forget any personal or account information you might need for California Franchise Tax Board to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-163858 taken from his California Franchise Tax Board customer service problem that occurred on November 18th, 2017.