California Franchise Tax Board: After the phone tree, lines busy and phone hang...
A California Franchise Tax Board customer review by GetHuman user GetHuman-170502 from November 16th, 2017
Background on GetHuman-170502's case
GetHuman: GetHuman-170502 - can you tell our other California Franchise Tax Board customers when your case took place?
GetHuman-170502: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to California Franchise Tax Board, and if so, how?
GetHuman: And which of these common California Franchise Tax Board customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170502 a list of common California Franchise Tax Board problems)
GetHuman-170502: "Ask For Tax Help" was why I was trying to call.
GetHuman-170502's review of California Franchise Tax Board customer service
GetHuman: So how would you sum up your experience for GetHuman's California Franchise Tax Board customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170502: After the phone tree, lines busy and phone hangs up with an apology. Same response for two weeks at all times!!!
GetHuman: Let's quantify your experience contacting California Franchise Tax Board. On a scale of 1 to 5, how easy is it go get help on a California Franchise Tax Board problem?
GetHuman-170502: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170502: I'd give them a one out of five on communication.
GetHuman: And what about California Franchise Tax Board's ability to quickly and effectively address your problem?
GetHuman-170502: For that I would say five out of five.
GetHuman: And finally- any advice for other California Franchise Tax Board customers?
GetHuman-170502: Call them early in the day or late. Don't forget any personal or account information you might need for California Franchise Tax Board to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170502 taken from his California Franchise Tax Board customer service problem that occurred on November 7th, 2017.