California Franchise Tax Board: The gentlemen that I spoke to (Berry *****) had...
A California Franchise Tax Board customer review by GetHuman user ~Customer Service Mgr from November 27th, 2017
Background on ~Customer Service Mgr's case
GetHuman: ~Customer Service Mgr - can you tell our other California Franchise Tax Board customers when your case took place?
~Customer Service Mgr: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to California Franchise Tax Board, and if so, how?
GetHuman: And which of these common California Franchise Tax Board customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer Service Mgr a list of common California Franchise Tax Board problems)
~Customer Service Mgr: "Ask For Tax Help" was why I was trying to call.
~Customer Service Mgr's review of California Franchise Tax Board customer service
GetHuman: So how would you sum up your experience for GetHuman's California Franchise Tax Board customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer Service Mgr: The gentlemen that I spoke to (Berry *****) had a heavy accent. He got upset when I ask him a question about some info he had not shared. He then proceeded to tell me he was not going back to another screen to repeat himself. After I read back all the info he gave me, I reminded him he never gave me that information. With all the people out of work, you would think he would be happy to assist people who his job was created to assist. Would have waited longer for nicer person.
GetHuman: Let's quantify your experience contacting California Franchise Tax Board. On a scale of 1 to 5, how easy is it go get help on a California Franchise Tax Board problem?
~Customer Service Mgr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer Service Mgr: I'd give them a five out of five on communication.
GetHuman: And what about California Franchise Tax Board's ability to quickly and effectively address your problem?
~Customer Service Mgr: For that I would say two out of five.
GetHuman: And finally- any advice for other California Franchise Tax Board customers?
~Customer Service Mgr: Call them early in the day or late. Don't forget any personal or account information you might need for California Franchise Tax Board to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer Service Mgr taken from his California Franchise Tax Board customer service problem that occurred on November 24th, 2017.