California Public Employees Retirement System (CalPERS): My sick father was expected to receive spousal...
A California Public Employees Retirement System (CalPERS) customer review by GetHuman user ~scooter from November 12th, 2017
Background on ~scooter's case
GetHuman: ~scooter - can you tell our other California Public Employees Retirement System (CalPERS) customers when your case took place?
~scooter: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to California Public Employees Retirement System (CalPERS), and if so, how?
GetHuman: And which of these common California Public Employees Retirement System (CalPERS) customer issues best describes the reason you wanted to talk to them?
(Shows ~scooter a list of common California Public Employees Retirement System (CalPERS) problems)
~scooter: "Get financial advice" was why I was trying to call.
~scooter's review of California Public Employees Retirement System (CalPERS) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Public Employees Retirement System (CalPERS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scooter: My sick father was expected to receive spousal benefits after my mom passed but *.* months later my father passed without receiving anything from CalPERS. They even cut his medical benefits at the first of the following month and their web site clearly states your medical will be continued. When attempting to phone CalPERS you wait between **-*** minutes and if you're lucky enough to call in the AM, you may have the opportunity to receive a call back later in the day. They claim it will take * months minimum to process a claim. They state my letter was received one month after it was actually delivered by USPS and I have proof of delivery receipt. If they need an additional two months to process, they will claim your letter was received two months later than it actually was. If my father had needed those funds to eat he would have starved to death. At this point in time it's been over * months and the beneficiaries have yet to see one penny from CalPERS. Needless to say they're
GetHuman: Let's quantify your experience contacting California Public Employees Retirement System (CalPERS). On a scale of 1 to 5, how easy is it go get help on a California Public Employees Retirement System (CalPERS) problem?
~scooter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scooter: I'd give them a three out of five on communication.
GetHuman: And what about California Public Employees Retirement System (CalPERS)'s ability to quickly and effectively address your problem?
~scooter: For that I would say five out of five.
GetHuman: And finally- any advice for other California Public Employees Retirement System (CalPERS) customers?
~scooter: Call them early in the day or late. Don't forget any personal or account information you might need for California Public Employees Retirement System (CalPERS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scooter taken from his California Public Employees Retirement System (CalPERS) customer service problem that occurred on November 7th, 2017.