Calvin Klein: It took a great amount of call transfers to get...
A Calvin Klein customer review by GetHuman user ~madeleine from November 14th, 2017
Background on ~madeleine's case
GetHuman: ~madeleine - can you tell our other Calvin Klein customers when your case took place?
~madeleine: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Calvin Klein, and if so, how?
GetHuman: And which of these common Calvin Klein customer issues best describes the reason you wanted to talk to them?
(Shows ~madeleine a list of common Calvin Klein problems)
~madeleine: "Returns" was why I was trying to call.
~madeleine's review of Calvin Klein customer service
GetHuman: So how would you sum up your experience for GetHuman's Calvin Klein customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madeleine: It took a great amount of call transfers to get to speak to a customer service agent. Still unable to do so as I was told to leave my name and number. The Problem: a broken zipper on a down coat bought at The Bay in Montral. Can you be of assistance? Thank you.
GetHuman: Let's quantify your experience contacting Calvin Klein. On a scale of 1 to 5, how easy is it go get help on a Calvin Klein problem?
~madeleine: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madeleine: I'd give them a four out of five on communication.
GetHuman: And what about Calvin Klein's ability to quickly and effectively address your problem?
~madeleine: For that I would say one out of five.
GetHuman: And finally- any advice for other Calvin Klein customers?
~madeleine: Call them early in the day or late. Don't forget any personal or account information you might need for Calvin Klein to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madeleine taken from his Calvin Klein customer service problem that occurred on November 11th, 2017.