Cambridge Soundworks: Customer No-Service. Voice mail. only Contact...

A Cambridge Soundworks customer review by GetHuman user GetHuman-15136 from November 18th, 2017

Background on GetHuman-15136's case

GetHuman: GetHuman-15136 - can you tell our other Cambridge Soundworks customers when your case took place?
GetHuman-15136: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Cambridge Soundworks, and if so, how?
GetHuman-15136: I used the 800-367-4434 number I found for on the GetHuman Cambridge Soundworks customer phone number page I was on: Cambridge Soundworks Customer Service Phone Number
GetHuman: And which of these common Cambridge Soundworks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15136 a list of common Cambridge Soundworks problems)
GetHuman-15136: "Repairs" was why I was trying to call.

GetHuman-15136's review of Cambridge Soundworks customer service

GetHuman: So how would you sum up your experience for GetHuman's Cambridge Soundworks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15136: Customer No-Service. Voice mail. only Contact is through email. Rarely answer emails. Will not return calls. If you buy their product, you may be stuck (regardless of their published return policy). Filing a CC charge dispute after returning their product with no credit to my account.
GetHuman: Let's quantify your experience contacting Cambridge Soundworks. On a scale of 1 to 5, how easy is it go get help on a Cambridge Soundworks problem?
GetHuman-15136: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15136: I'd give them a one out of five on communication.
GetHuman: And what about Cambridge Soundworks's ability to quickly and effectively address your problem?
GetHuman-15136: For that I would say five out of five.
GetHuman: And finally- any advice for other Cambridge Soundworks customers?
GetHuman-15136: Call them early in the day or late. Don't forget any personal or account information you might need for Cambridge Soundworks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15136 taken from his Cambridge Soundworks customer service problem that occurred on November 16th, 2017.

Cambridge Soundworks

2.08 of 5 stars | 4 reviews

GetHuman-15136's Cambridge Soundworks Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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