Campbell Soup Company: Tried to call about finding hair in my soup. T...
A Campbell Soup Company customer review by GetHuman user ~davewentz from November 28th, 2017
Background on ~davewentz's case
GetHuman: ~davewentz - can you tell our other Campbell Soup Company customers when your case took place?
~davewentz: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Campbell Soup Company, and if so, how?
GetHuman: And which of these common Campbell Soup Company customer issues best describes the reason you wanted to talk to them?
(Shows ~davewentz a list of common Campbell Soup Company problems)
~davewentz: "Safety concern" was why I was trying to call.
~davewentz's review of Campbell Soup Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Campbell Soup Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~davewentz: Tried to call about finding hair in my soup. They were closed on **********. No chat, no e-mail access, left number for call back. Still waiting.*DOES NOT SEEM TO CARE ABOUT CUSTOMERS OR WOULD PROVIDE SOME WAY OF CONTACTING THEM WHEN A PROBLEM ARISES.
GetHuman: Let's quantify your experience contacting Campbell Soup Company. On a scale of 1 to 5, how easy is it go get help on a Campbell Soup Company problem?
~davewentz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~davewentz: I'd give them a one out of five on communication.
GetHuman: And what about Campbell Soup Company's ability to quickly and effectively address your problem?
~davewentz: For that I would say two out of five.
GetHuman: And finally- any advice for other Campbell Soup Company customers?
~davewentz: Call them early in the day or late. Don't forget any personal or account information you might need for Campbell Soup Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~davewentz taken from his Campbell Soup Company customer service problem that occurred on November 22nd, 2017.