Canada Revenue: Called *-***-***-**** Got the business line-rep...
A Canada Revenue customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Canada Revenue customers when your case took place?
~Anonymous: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Canada Revenue, and if so, how?
GetHuman: And which of these common Canada Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Canada Revenue problems)
~Anonymous: "Ask For Tax Help" was why I was trying to call.
~Anonymous's review of Canada Revenue customer service
GetHuman: So how would you sum up your experience for GetHuman's Canada Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Called *-***-***-**** Got the business line-rep on phone said call a different * for consumer-said he couldn't help me, I asked rep to transfer me - he got busy tones, he told me to call, myself. I called *-***-***-**** got the busy sign, didnt ring. Then I called *-***-***-**** same outcome, I tried calling back to the business line that I first called, it was busy. **** ARE NOT SUPPOSED TO BE BUSY. I work weekdays during the time that the hours of operations are and I do not have much time. I have been doing this for fourty minutes now. Tried using different phone and still same results. All I want to do is pay whats owing and change my address. I locked myself out before being able to register online. It says to call in. I am overly frustrated with this system. I am so unimpressed and very upset at this point I should not have to go through this much trouble.
GetHuman: Let's quantify your experience contacting Canada Revenue. On a scale of 1 to 5, how easy is it go get help on a Canada Revenue problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Canada Revenue's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Canada Revenue customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Canada Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Canada Revenue customer service problem that occurred on November 26th, 2017.