Canon USA: I had to go through the prompts which were simp...
A Canon USA customer review by GetHuman user ~Linda33 from November 19th, 2017
Background on ~Linda33's case
GetHuman: ~Linda33 - can you tell our other Canon USA customers when your case took place?
~Linda33: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Canon USA, and if so, how?
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda33 a list of common Canon USA problems)
~Linda33: "Complaint" was why I was trying to call.
~Linda33's review of Canon USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda33: I had to go through the prompts which were simple and easy and was connected to Mark in Virginia who was American. I understood him and he understood me and he was able to solve my problem almost immediately. Thanks so much!
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
~Linda33: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda33: I'd give them a five out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
~Linda33: For that I would say four out of five.
GetHuman: And finally- any advice for other Canon USA customers?
~Linda33: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda33 taken from his Canon USA customer service problem that occurred on November 14th, 2017.