Canon USA: I used the "talk to a human" directions, and im...
A Canon USA customer review by GetHuman user ~Charlie101 from November 11th, 2017
Background on ~Charlie101's case
GetHuman: ~Charlie101 - can you tell our other Canon USA customers when your case took place?
~Charlie101: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Canon USA, and if so, how?
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlie101 a list of common Canon USA problems)
~Charlie101: "Where to buy" was why I was trying to call.
~Charlie101's review of Canon USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlie101: I used the "talk to a human" directions, and immediately got a response then transferred to a technician who took care of problems.
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
~Charlie101: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlie101: I'd give them a two out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
~Charlie101: For that I would say five out of five.
GetHuman: And finally- any advice for other Canon USA customers?
~Charlie101: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlie101 taken from his Canon USA customer service problem that occurred on November 5th, 2017.