Canon USA: No wait to get human but put on hold ** minutes...
A Canon USA customer review by GetHuman user ~nixieman from October 28th, 2017
Background on ~nixieman's case
GetHuman: ~nixieman - can you tell our other Canon USA customers when your case took place?
~nixieman: Yeah. It was evening, on October 26th.
GetHuman: Did you reach out to Canon USA, and if so, how?
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows ~nixieman a list of common Canon USA problems)
~nixieman: "Returns" was why I was trying to call.
~nixieman's review of Canon USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nixieman: No wait to get human but put on hold ** minutes to talk with tech rep. Hold time waiting for rep about half from calling and going through regular button pushes. Overall service good but wait time could be improved.
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
~nixieman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nixieman: I'd give them a four out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
~nixieman: For that I would say three out of five.
GetHuman: And finally- any advice for other Canon USA customers?
~nixieman: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nixieman taken from his Canon USA customer service problem that occurred on October 26th, 2017.