Canon USA: the rep was a huge help once I could get throug...
A Canon USA customer review by GetHuman user ~Lori Hatch from November 16th, 2017
Background on ~Lori Hatch's case
GetHuman: ~Lori Hatch - can you tell our other Canon USA customers when your case took place?
~Lori Hatch: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Canon USA, and if so, how?
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Lori Hatch a list of common Canon USA problems)
~Lori Hatch: "Complaint" was why I was trying to call.
~Lori Hatch's review of Canon USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lori Hatch: the rep was a huge help once I could get through. I was disconnected once, then called back & left * for a call back. Then waited * more min.
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
~Lori Hatch: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lori Hatch: I'd give them a three out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
~Lori Hatch: For that I would say five out of five.
GetHuman: And finally- any advice for other Canon USA customers?
~Lori Hatch: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lori Hatch taken from his Canon USA customer service problem that occurred on November 14th, 2017.