Capital One Auto Finance: I am trying to get in touch with a live person...
A Capital One Auto Finance customer review by GetHuman user ~troubled in NC from November 18th, 2017
Background on ~troubled in NC's case
GetHuman: ~troubled in NC - can you tell our other Capital One Auto Finance customers when your case took place?
~troubled in NC: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~troubled in NC a list of common Capital One Auto Finance problems)
~troubled in NC: "Extension on Payment" was why I was trying to call.
~troubled in NC's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~troubled in NC: I am trying to get in touch with a live person... Capital One Auto Finance keeps calling my home and we do not have an account or auto loan with them...
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~troubled in NC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~troubled in NC: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~troubled in NC: For that I would say four out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~troubled in NC: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~troubled in NC taken from his Capital One Auto Finance customer service problem that occurred on November 9th, 2017.