Capital One Auto Finance: I called, paid bill, changed mailing address an...
A Capital One Auto Finance customer review by GetHuman user ~Happy American from November 23rd, 2017
Background on ~Happy American's case
GetHuman: ~Happy American - can you tell our other Capital One Auto Finance customers when your case took place?
~Happy American: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy American a list of common Capital One Auto Finance problems)
~Happy American: "Overcharge/Strange charge" was why I was trying to call.
~Happy American's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy American: I called, paid bill, changed mailing address and was finished in less than ** min. My rep was very nice, respectful and helpful. It's nice to call *** numbers and speak to someone who speaks English.
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~Happy American: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy American: I'd give them a one out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~Happy American: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~Happy American: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy American taken from his Capital One Auto Finance customer service problem that occurred on November 20th, 2017.