Capital One Auto Finance: I was told yesterday I would get email stating...
A Capital One Auto Finance customer review by GetHuman user ~lauren campbel from November 14th, 2017
Background on ~lauren campbel's case
GetHuman: ~lauren campbel - can you tell our other Capital One Auto Finance customers when your case took place?
~lauren campbel: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~lauren campbel a list of common Capital One Auto Finance problems)
~lauren campbel: "Extension" was why I was trying to call.
~lauren campbel's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lauren campbel: I was told yesterday I would get email stating that I had stopped payment on two check one ********** and then one in Feb I spoke to aaron*? I have not received this email it has been ** hours
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~lauren campbel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lauren campbel: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~lauren campbel: For that I would say four out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~lauren campbel: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lauren campbel taken from his Capital One Auto Finance customer service problem that occurred on November 7th, 2017.