Capital One Auto Finance: THIS was the correct number--not one listed on...
A Capital One Auto Finance customer review by GetHuman user ~Aunt Pat from November 5th, 2017
Background on ~Aunt Pat's case
GetHuman: ~Aunt Pat - can you tell our other Capital One Auto Finance customers when your case took place?
~Aunt Pat: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Aunt Pat a list of common Capital One Auto Finance problems)
~Aunt Pat: "Repayment question" was why I was trying to call.
~Aunt Pat's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aunt Pat: THIS was the correct number--not one listed on Capital One's Website. Representative was Serena and she was wonderfully helpful after spending ** minutes in Phone **** trying to use the number that I obtained from dealership and from website--I almost stroked out til I found THIS number and problem was totally resolved in minutes.
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~Aunt Pat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aunt Pat: I'd give them a one out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~Aunt Pat: For that I would say four out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~Aunt Pat: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aunt Pat taken from his Capital One Auto Finance customer service problem that occurred on November 3rd, 2017.