Capital One Auto Finance: The customer service representative answered th...

A Capital One Auto Finance customer review by GetHuman user ~Happy Customer! from November 18th, 2017

Background on ~Happy Customer!'s case

GetHuman: ~Happy Customer! - can you tell our other Capital One Auto Finance customers when your case took place?
~Happy Customer!: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
~Happy Customer!: I used the 877-817-7861 number I found for on the GetHuman Capital One Auto Finance customer phone number page I was on: Capital One Auto Finance Customer Service Phone Number
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Customer! a list of common Capital One Auto Finance problems)
~Happy Customer!: "Update Account Info" was why I was trying to call.

~Happy Customer!'s review of Capital One Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Customer!: The customer service representative answered the phone immediately, supplied the information that I requested. In a hurried, sometimes non-efficient world, the service you render is a welcomed experience. She even congratulated me on getting the loan. For sure, I will tell my friends and family. Thank You Capital One Auto Finance!
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~Happy Customer!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Customer!: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~Happy Customer!: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~Happy Customer!: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Customer! taken from his Capital One Auto Finance customer service problem that occurred on November 8th, 2017.

Capital One Auto Finance

3.29 of 5 stars | 108 reviews

~Happy Customer!'s Capital One Auto Finance Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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