Capital One Auto Finance: very helpfull, did not have to wait, phone was...
A Capital One Auto Finance customer review by GetHuman user ~greg 30 from November 15th, 2017
Background on ~greg 30's case
GetHuman: ~greg 30 - can you tell our other Capital One Auto Finance customers when your case took place?
~greg 30: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~greg 30 a list of common Capital One Auto Finance problems)
~greg 30: "Update Account Info" was why I was trying to call.
~greg 30's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greg 30: very helpfull, did not have to wait, phone was answered by a human and did not have to go through all the automated stuff
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~greg 30: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greg 30: I'd give them a two out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~greg 30: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~greg 30: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greg 30 taken from his Capital One Auto Finance customer service problem that occurred on November 8th, 2017.