Capital One: No compliance from other parties unsatisfied cu...

A Capital One customer review by GetHuman user GetHuman-robertle from December 2nd, 2017

Background on GetHuman-robertle's case

GetHuman: GetHuman-robertle - can you tell our other Capital One customers when your case took place?
GetHuman-robertle: Yes. It was afternoon, on November 27th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman-robertle: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-robertle a list of common Capital One problems)
GetHuman-robertle: "Restricted Account" was why I was trying to call.

GetHuman-robertle's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-robertle: No compliance from other parties unsatisfied customer regarding a dispute that is correct on my end.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-robertle: This is a dispute regarding Sprint, there is a $*** dispute that I'm trying to dispute with Capital One and they don't seem to get the picture there is no tracking number because I can't get one it wasn't provided because there was a refusal I should not have to explain myself this is very sad I'm about ready to go to the highest level if I can't get my issue resolved I'm right they're wrong. .
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
GetHuman-robertle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-robertle: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
GetHuman-robertle: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One customers?
GetHuman-robertle: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-robertle taken from his Capital One customer service problem that occurred on November 27th, 2017.

Capital One

2.55 of 5 stars | 140 reviews

GetHuman-robertle's Capital One Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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