Captain D's: The wait was fair prior to ordering, then it go...
A Captain D's customer review by GetHuman user GetHuman-200698 from November 15th, 2017
Background on GetHuman-200698's case
GetHuman: GetHuman-200698 - can you tell our other Captain D's customers when your case took place?
GetHuman-200698: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Captain D's, and if so, how?
GetHuman: And which of these common Captain D's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200698 a list of common Captain D's problems)
GetHuman-200698: "Cancel a reservation" was why I was trying to call.
GetHuman-200698's review of Captain D's customer service
GetHuman: So how would you sum up your experience for GetHuman's Captain D's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200698: The wait was fair prior to ordering, then it got worse after I had paid. * of * orders in front of me were incorrect, they were out of cheese sticks, &* yelling @ each other like idiots. ** min. wait for * dinner specials is ABSOLUTLY UNACCEPTABLE! Then to make things worse, my order was ready however the employee was too busy flirting w*another employee to notice...as it sat cooling. I will never return there again! Poor is an understatement!
GetHuman: Let's quantify your experience contacting Captain D's. On a scale of 1 to 5, how easy is it go get help on a Captain D's problem?
GetHuman-200698: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200698: I'd give them a two out of five on communication.
GetHuman: And what about Captain D's's ability to quickly and effectively address your problem?
GetHuman-200698: For that I would say three out of five.
GetHuman: And finally- any advice for other Captain D's customers?
GetHuman-200698: Call them early in the day or late. Don't forget any personal or account information you might need for Captain D's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200698 taken from his Captain D's customer service problem that occurred on November 6th, 2017.