Car2go: Waiting on hold for ** minutes to report damage...
A Car2go customer review by GetHuman user GetHuman-42034 from November 24th, 2017
Background on GetHuman-42034's case
GetHuman: GetHuman-42034 - can you tell our other Car2go customers when your case took place?
GetHuman-42034: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Car2go, and if so, how?
GetHuman: And which of these common Car2go customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42034 a list of common Car2go problems)
GetHuman-42034: "Missing item" was why I was trying to call.
GetHuman-42034's review of Car2go customer service
GetHuman: So how would you sum up your experience for GetHuman's Car2go customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42034: Waiting on hold for ** minutes to report damage and parking ticket from previous user. Call support was eager to rush me off the phone even though I explained it was my first time.
GetHuman: Let's quantify your experience contacting Car2go. On a scale of 1 to 5, how easy is it go get help on a Car2go problem?
GetHuman-42034: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42034: I'd give them a two out of five on communication.
GetHuman: And what about Car2go's ability to quickly and effectively address your problem?
GetHuman-42034: For that I would say one out of five.
GetHuman: And finally- any advice for other Car2go customers?
GetHuman-42034: Call them early in the day or late. Don't forget any personal or account information you might need for Car2go to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42034 taken from his Car2go customer service problem that occurred on November 20th, 2017.
Car2go
1.50 of 5 stars | 23 reviews
GetHuman-42034's Car2go Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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