CarMax Inc.: The CarMax website quit working correctly and t...
A CarMax Inc. customer review by GetHuman user ~ImpalaOwner from November 17th, 2017
Background on ~ImpalaOwner's case
GetHuman: ~ImpalaOwner - can you tell our other CarMax Inc. customers when your case took place?
~ImpalaOwner: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to CarMax Inc., and if so, how?
GetHuman: And which of these common CarMax Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~ImpalaOwner a list of common CarMax Inc. problems)
~ImpalaOwner: "Loyalty program" was why I was trying to call.
~ImpalaOwner's review of CarMax Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's CarMax Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ImpalaOwner: The CarMax website quit working correctly and the CS phones quit working too, so I used this ***-***-**** number to reach their home office and they were very helpful and polite. Told me that they'd just gotten another call about problems so she was going to report the issue. She suggested waiting a few hours and trying again.
GetHuman: Let's quantify your experience contacting CarMax Inc.. On a scale of 1 to 5, how easy is it go get help on a CarMax Inc. problem?
~ImpalaOwner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ImpalaOwner: I'd give them a four out of five on communication.
GetHuman: And what about CarMax Inc.'s ability to quickly and effectively address your problem?
~ImpalaOwner: For that I would say one out of five.
GetHuman: And finally- any advice for other CarMax Inc. customers?
~ImpalaOwner: Call them early in the day or late. Don't forget any personal or account information you might need for CarMax Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ImpalaOwner taken from his CarMax Inc. customer service problem that occurred on November 10th, 2017.
CarMax Inc.
1.00 of 5 stars | 4 reviews
~ImpalaOwner's CarMax Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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