CarRentals.com: No car available for us
A CarRentals.com customer review by GetHuman user GetHuman-gbrancif from December 7th, 2017
Background on GetHuman-gbrancif's case
GetHuman: GetHuman-gbrancif - can you tell our other CarRentals.com customers when your case took place?
GetHuman-gbrancif: Yup. It was evening, on December 5th.
GetHuman: Did you reach out to CarRentals.com, and if so, how?
GetHuman: And which of these common CarRentals.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gbrancif a list of common CarRentals.com problems)
GetHuman-gbrancif: "Account Access" was why I was trying to contact.
GetHuman-gbrancif's review of CarRentals.com customer service
GetHuman: So how would you sum up your experience for GetHuman's CarRentals.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gbrancif: No car available for us
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-gbrancif: Arrived to Advantage, no appropriate*comparable vehicle available.
GetHuman: Let's quantify your experience contacting CarRentals.com. On a scale of 1 to 5, how easy is it go get help on a CarRentals.com problem?
GetHuman-gbrancif: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gbrancif: I'd give them a three out of five on communication.
GetHuman: And what about CarRentals.com's ability to quickly and effectively address your problem?
GetHuman-gbrancif: For that I would say four out of five.
GetHuman: And finally- any advice for other CarRentals.com customers?
GetHuman-gbrancif: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarRentals.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gbrancif taken from his CarRentals.com customer service problem that occurred on December 5th, 2017.
CarRentals.com
3.60 of 5 stars | 59 reviews
GetHuman-gbrancif's CarRentals.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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