Carbonite: they don't keep record of previous calls about...
A Carbonite customer review by GetHuman user ~findanotherbackup from November 16th, 2017
Background on ~findanotherbackup's case
GetHuman: ~findanotherbackup - can you tell our other Carbonite customers when your case took place?
~findanotherbackup: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Carbonite, and if so, how?
GetHuman: And which of these common Carbonite customer issues best describes the reason you wanted to talk to them?
(Shows ~findanotherbackup a list of common Carbonite problems)
~findanotherbackup: "Complaint" was why I was trying to call.
~findanotherbackup's review of Carbonite customer service
GetHuman: So how would you sum up your experience for GetHuman's Carbonite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~findanotherbackup: they don't keep record of previous calls about the same problem so you have to go through the *st level of support (** minutes wasted) before they figure out they have to move you up to "real" tech support. And he couldn't fix it. Rude. Inept.
GetHuman: Let's quantify your experience contacting Carbonite. On a scale of 1 to 5, how easy is it go get help on a Carbonite problem?
~findanotherbackup: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~findanotherbackup: I'd give them a three out of five on communication.
GetHuman: And what about Carbonite's ability to quickly and effectively address your problem?
~findanotherbackup: For that I would say five out of five.
GetHuman: And finally- any advice for other Carbonite customers?
~findanotherbackup: Call them early in the day or late. Don't forget any personal or account information you might need for Carbonite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~findanotherbackup taken from his Carbonite customer service problem that occurred on November 15th, 2017.