Care Credit: rude supervisors, paid off my balance and never...
A Care Credit customer review by GetHuman user ~perry from November 8th, 2017
Background on ~perry's case
GetHuman: ~perry - can you tell our other Care Credit customers when your case took place?
~perry: Yes. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~perry a list of common Care Credit problems)
~perry: "Refund or Suspicious Charges" was why I was trying to call.
~perry's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~perry: rude supervisors, paid off my balance and never going back to them. I suggest not to use GE or CareCredit since you would see horrible customer service and even worse their supervisor's would be rude and harsh, once customer care transferred me to a spervisor and she was like why did she transfer to me as if she is doing me a favour or something i think these guys are working free i guess and doing nothing
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
~perry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~perry: I'd give them a one out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
~perry: For that I would say five out of five.
GetHuman: And finally- any advice for other Care Credit customers?
~perry: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~perry taken from his Care Credit customer service problem that occurred on October 31st, 2017.