Care.com: All of the answers on this phone number are aut...
A Care.com customer review by GetHuman user ~Anonymous from November 22nd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Care.com customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Care.com problems)
~Anonymous: "Update Account Info" was why I was trying to call.
~Anonymous's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: All of the answers on this phone number are automated. I could not get a person on the phone. I had to use GetHuman just to get a phone number. I have used Care.com for years to find caregiver help for my mom but now I'm looking for babysitting jobs and I'm having technical problems with the website and the only way to contact them is through email...very frustrating.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Care.com customer service problem that occurred on November 20th, 2017.