Care.com: Horrible racket! Last January **** I went onlin...
A Care.com customer review by GetHuman user ~mjenkins from November 24th, 2017
Background on ~mjenkins's case
GetHuman: ~mjenkins - can you tell our other Care.com customers when your case took place?
~mjenkins: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mjenkins a list of common Care.com problems)
~mjenkins: "Account Access" was why I was trying to call.
~mjenkins's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mjenkins: Horrible racket! Last January **** I went online to get a ONE TIME * month service on Care.com....WITH A PROMOTIONAL CODE, one month after my * month plan expired they not only upgraded me to a Premium account but they authorized charging me every * months for the Premium Plan! I received NO notification that they were doing this...they simple reprocessed my credit card on their own when they wanted to. Then on top of this racket, they list their name as CCI on my credit card statement so there would be NO WAY on earth I would ever know this was a charge from Care.com! Horrible business practices..and if that isn't enough after being charged fraudulently $***.** - I receive a stock email from their customer service rep saying she won't be able to credit anything - are you kidding me. I am going to tell everyone I know - for as long as I can - NOT to use this company. Also, we did find a few caregivers that we would consider....but most of them wanted $** to sit on their asses and do no
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~mjenkins: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mjenkins: I'd give them a five out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~mjenkins: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~mjenkins: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mjenkins taken from his Care.com customer service problem that occurred on November 20th, 2017.