Cartoon Network: Not listening to their audience
A Cartoon Network customer review by GetHuman user GetHuman-vsmiejan from December 8th, 2017
Background on GetHuman-vsmiejan's case
GetHuman: GetHuman-vsmiejan - can you tell our other Cartoon Network customers when your case took place?
GetHuman-vsmiejan: Sure. It was late at night, on November 30th.
GetHuman: Did you reach out to Cartoon Network, and if so, how?
GetHuman: And which of these common Cartoon Network customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vsmiejan a list of common Cartoon Network problems)
GetHuman-vsmiejan: "None of those really matches why I wanted to contact Cartoon Network that day." was why I was trying to contact.
GetHuman-vsmiejan's review of Cartoon Network customer service
GetHuman: So how would you sum up your experience for GetHuman's Cartoon Network customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vsmiejan: Not listening to their audience
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-vsmiejan: They refuse to acknowledge the problems with their company and they don't take criticism.
GetHuman: Let's quantify your experience contacting Cartoon Network. On a scale of 1 to 5, how easy is it go get help on a Cartoon Network problem?
GetHuman-vsmiejan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vsmiejan: I'd give them a five out of five on communication.
GetHuman: And what about Cartoon Network's ability to quickly and effectively address your problem?
GetHuman-vsmiejan: For that I would say two out of five.
GetHuman: And finally- any advice for other Cartoon Network customers?
GetHuman-vsmiejan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Cartoon Network to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vsmiejan taken from his Cartoon Network customer service problem that occurred on November 30th, 2017.
Cartoon Network
3.10 of 5 stars | 37 reviews
GetHuman-vsmiejan's Cartoon Network Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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