Case Logic: Have purchased five cases and have a growing nu...
A Case Logic customer review by GetHuman user ~Jim Crumrine from November 19th, 2017
Background on ~Jim Crumrine's case
GetHuman: ~Jim Crumrine - can you tell our other Case Logic customers when your case took place?
~Jim Crumrine: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Case Logic, and if so, how?
GetHuman: And which of these common Case Logic customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Crumrine a list of common Case Logic problems)
~Jim Crumrine: "Overcharge/Strange charge" was why I was trying to call.
~Jim Crumrine's review of Case Logic customer service
GetHuman: So how would you sum up your experience for GetHuman's Case Logic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Crumrine: Have purchased five cases and have a growing number of dvd's weekly in my collection. Please install Pay Pal so I can continue ordering your product. Everyone I know recently has had there network hacked by foreign nationals. To keep my credit card safe, I will only order through Pay Pal from now on. This is a growing concern all over america. I would be willing to pay more for a product to have pay pal. Pay Pal keeps your customers safe. Please consider our plea.
GetHuman: Let's quantify your experience contacting Case Logic. On a scale of 1 to 5, how easy is it go get help on a Case Logic problem?
~Jim Crumrine: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Crumrine: I'd give them a three out of five on communication.
GetHuman: And what about Case Logic's ability to quickly and effectively address your problem?
~Jim Crumrine: For that I would say four out of five.
GetHuman: And finally- any advice for other Case Logic customers?
~Jim Crumrine: Call them early in the day or late. Don't forget any personal or account information you might need for Case Logic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Crumrine taken from his Case Logic customer service problem that occurred on November 17th, 2017.
Case Logic
5.00 of 5 stars | 1 reviews
~Jim Crumrine's Case Logic Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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