Castle Ink: Excellent messaging service. Left a message an...
A Castle Ink customer review by GetHuman user ~bball372 from November 19th, 2017
Background on ~bball372's case
GetHuman: ~bball372 - can you tell our other Castle Ink customers when your case took place?
~bball372: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Castle Ink, and if so, how?
GetHuman: And which of these common Castle Ink customer issues best describes the reason you wanted to talk to them?
(Shows ~bball372 a list of common Castle Ink problems)
~bball372: "Change order" was why I was trying to call.
~bball372's review of Castle Ink customer service
GetHuman: So how would you sum up your experience for GetHuman's Castle Ink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bball372: Excellent messaging service. Left a message and got a return call within minutes that resolved by question.
GetHuman: Let's quantify your experience contacting Castle Ink. On a scale of 1 to 5, how easy is it go get help on a Castle Ink problem?
~bball372: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bball372: I'd give them a five out of five on communication.
GetHuman: And what about Castle Ink's ability to quickly and effectively address your problem?
~bball372: For that I would say four out of five.
GetHuman: And finally- any advice for other Castle Ink customers?
~bball372: Call them early in the day or late. Don't forget any personal or account information you might need for Castle Ink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bball372 taken from his Castle Ink customer service problem that occurred on November 10th, 2017.
Castle Ink
5.00 of 5 stars | 1 reviews
~bball372's Castle Ink Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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