Cavenders.com: Very poor customer service. Either they are to...
A Cavenders.com customer review by GetHuman user ~Sparkle from November 13th, 2017
Background on ~Sparkle's case
GetHuman: ~Sparkle - can you tell our other Cavenders.com customers when your case took place?
~Sparkle: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Cavenders.com, and if so, how?
GetHuman: And which of these common Cavenders.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sparkle a list of common Cavenders.com problems)
~Sparkle: "Cancel order" was why I was trying to call.
~Sparkle's review of Cavenders.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Cavenders.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sparkle: Very poor customer service. Either they are too big for their britches or they just don't care. Their cut off for overnight shipping is **am. I called right at **am and they would not make any exceptions. Customer service is everything today, I can buy these products anywhere. I will never give my business to Cavenders and will pass the word on to everyone I know. How disappointing.
GetHuman: Let's quantify your experience contacting Cavenders.com. On a scale of 1 to 5, how easy is it go get help on a Cavenders.com problem?
~Sparkle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sparkle: I'd give them a three out of five on communication.
GetHuman: And what about Cavenders.com's ability to quickly and effectively address your problem?
~Sparkle: For that I would say five out of five.
GetHuman: And finally- any advice for other Cavenders.com customers?
~Sparkle: Call them early in the day or late. Don't forget any personal or account information you might need for Cavenders.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sparkle taken from his Cavenders.com customer service problem that occurred on November 4th, 2017.
Cavenders.com
5.00 of 5 stars | 4 reviews
~Sparkle's Cavenders.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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