Cellularoutfitter.com: Shipping not disclosed* vastly overcharged
A Cellularoutfitter.com customer review by GetHuman user GetHuman-tjlee from December 2nd, 2017
Background on GetHuman-tjlee's case
GetHuman: GetHuman-tjlee - can you tell our other Cellularoutfitter.com customers when your case took place?
GetHuman-tjlee: Yup. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Cellularoutfitter.com, and if so, how?
GetHuman: And which of these common Cellularoutfitter.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tjlee a list of common Cellularoutfitter.com problems)
GetHuman-tjlee: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-tjlee's review of Cellularoutfitter.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Cellularoutfitter.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tjlee: Shipping not disclosed* vastly overcharged
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-tjlee: I ordered products totaling $.. After (and not before) clicking to complete the order a shipping charge of $. appeared! I attempted to cancel the order but was told it was too late, and that I could arrange a return. When I called to do that (waiting more than minutes for a phone pick-up), I was offered a $. refund on shipping top my PayPal account, which I accepted. The refund has not happened despite numerous attempts to contact customer service.
GetHuman: Let's quantify your experience contacting Cellularoutfitter.com. On a scale of 1 to 5, how easy is it go get help on a Cellularoutfitter.com problem?
GetHuman-tjlee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tjlee: I'd give them a five out of five on communication.
GetHuman: And what about Cellularoutfitter.com's ability to quickly and effectively address your problem?
GetHuman-tjlee: For that I would say four out of five.
GetHuman: And finally- any advice for other Cellularoutfitter.com customers?
GetHuman-tjlee: Call them early in the day or late. Don't forget any personal or account information you might need for Cellularoutfitter.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tjlee taken from his Cellularoutfitter.com customer service problem that occurred on November 28th, 2017.