CenterPoint Energy: this number **** they said the wait was too lon...
A CenterPoint Energy customer review by GetHuman user ~candy from November 25th, 2017
Background on ~candy's case
GetHuman: ~candy - can you tell our other CenterPoint Energy customers when your case took place?
~candy: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to CenterPoint Energy, and if so, how?
GetHuman: And which of these common CenterPoint Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~candy a list of common CenterPoint Energy problems)
~candy: "Setup service" was why I was trying to call.
~candy's review of CenterPoint Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CenterPoint Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candy: this number **** they said the wait was too long told me to call back and hung up on me ******** I am pissed
GetHuman: Let's quantify your experience contacting CenterPoint Energy. On a scale of 1 to 5, how easy is it go get help on a CenterPoint Energy problem?
~candy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candy: I'd give them a one out of five on communication.
GetHuman: And what about CenterPoint Energy's ability to quickly and effectively address your problem?
~candy: For that I would say four out of five.
GetHuman: And finally- any advice for other CenterPoint Energy customers?
~candy: Call them early in the day or late. Don't forget any personal or account information you might need for CenterPoint Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~candy taken from his CenterPoint Energy customer service problem that occurred on November 19th, 2017.