Central Mortgage Company: Low scores on Quality because it was impossible...
A Central Mortgage Company customer review by GetHuman user GetHuman-258152 from November 27th, 2017
Background on GetHuman-258152's case
GetHuman: GetHuman-258152 - can you tell our other Central Mortgage Company customers when your case took place?
GetHuman-258152: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Central Mortgage Company, and if so, how?
GetHuman: And which of these common Central Mortgage Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-258152 a list of common Central Mortgage Company problems)
GetHuman-258152: "Eligibility question" was why I was trying to call.
GetHuman-258152's review of Central Mortgage Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Central Mortgage Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258152: Low scores on Quality because it was impossible to get through to a real person on their automated line. Ridiculously bad customer service. I'm thinking of refinancing because of their stupid system. I called four different time and tried different ways to get a person. Nothing worked.
GetHuman: Let's quantify your experience contacting Central Mortgage Company. On a scale of 1 to 5, how easy is it go get help on a Central Mortgage Company problem?
GetHuman-258152: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258152: I'd give them a four out of five on communication.
GetHuman: And what about Central Mortgage Company's ability to quickly and effectively address your problem?
GetHuman-258152: For that I would say three out of five.
GetHuman: And finally- any advice for other Central Mortgage Company customers?
GetHuman-258152: Call them early in the day or late. Don't forget any personal or account information you might need for Central Mortgage Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258152 taken from his Central Mortgage Company customer service problem that occurred on November 18th, 2017.