CenturyLink: I'd recommend * tin cans and string before this...

A CenturyLink customer review by GetHuman user ~gladembarqdiaf from November 20th, 2017

Background on ~gladembarqdiaf's case

GetHuman: ~gladembarqdiaf - can you tell our other CenturyLink customers when your case took place?
~gladembarqdiaf: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~gladembarqdiaf: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~gladembarqdiaf a list of common CenturyLink problems)
~gladembarqdiaf: "Update account information" was why I was trying to call.

~gladembarqdiaf's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gladembarqdiaf: I'd recommend * tin cans and string before this company for any service! I was on an unlimited long distance plan with Sprint before Embarq. Embarq told my family nothing in my contract has changed, only the name. After about * months, they disconnect my phone accusing me for running a business on their cable. I told*prooved that my internet was thru another provider, I don't have dial-up. In short, they told me that I was using up too much data on the phone, that I was going to have to go on a data plan. Um, no, my contract is for unlimited long dist, n e where, n e time in the USA. Even tho I had my unlimited, I couldn't not call my parents and talk with them longer than * hr a week. I took my business elsewhere. Then the **** started. They refused to disconnect my LD service and kept sending me a monthly bill for $** for a year before my current service provider intervened and fix the issue. (no i didn't not pay them for a service i didn't have). No matter how you dress up a pos, it
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~gladembarqdiaf: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gladembarqdiaf: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~gladembarqdiaf: For that I would say three out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~gladembarqdiaf: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gladembarqdiaf taken from his CenturyLink customer service problem that occurred on November 17th, 2017.


2.56 of 5 stars | 192 reviews

~gladembarqdiaf's CenturyLink Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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