CenturyLink: finally found someone who was familar with the...

A CenturyLink customer review by GetHuman user ~stony65 from October 29th, 2017

Background on ~stony65's case

GetHuman: ~stony65 - can you tell our other CenturyLink customers when your case took place?
~stony65: Yes I can. It was middle of the night, on October 25th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~stony65: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~stony65 a list of common CenturyLink problems)
~stony65: "Cancel Service" was why I was trying to call.

~stony65's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stony65: finally found someone who was familar with the the way DISH bills ahead is taking care of it..his name is Robert **w*--very good service
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~stony65: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stony65: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~stony65: For that I would say one out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~stony65: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stony65 taken from his CenturyLink customer service problem that occurred on October 25th, 2017.


2.56 of 5 stars | 192 reviews

~stony65's CenturyLink Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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