Certainty Stores: beware of this site, they rip you off, i ordere...
A Certainty Stores customer review by GetHuman user ~jack from November 17th, 2017
Background on ~jack's case
GetHuman: ~jack - can you tell our other Certainty Stores customers when your case took place?
~jack: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Certainty Stores, and if so, how?
GetHuman: And which of these common Certainty Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~jack a list of common Certainty Stores problems)
~jack: "Returns" was why I was trying to call.
~jack's review of Certainty Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Certainty Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jack: beware of this site, they rip you off, i ordered a set of bathroom items and never received one of the items, they do not respond to my email..do NOT buy from they, they changed the description of what I bought after I contacted them..how dishonest is that??
GetHuman: Let's quantify your experience contacting Certainty Stores. On a scale of 1 to 5, how easy is it go get help on a Certainty Stores problem?
~jack: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jack: I'd give them a five out of five on communication.
GetHuman: And what about Certainty Stores's ability to quickly and effectively address your problem?
~jack: For that I would say four out of five.
GetHuman: And finally- any advice for other Certainty Stores customers?
~jack: Call them early in the day or late. Don't forget any personal or account information you might need for Certainty Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jack taken from his Certainty Stores customer service problem that occurred on November 9th, 2017.
Certainty Stores
2.00 of 5 stars | 4 reviews
~jack's Certainty Stores Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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